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PSTrax / Fleetio Integration

The integration between PSTrax and Fleetio lets your team send vehicle maintenance issues to Fleetio—and track their progress—without leaving PSTrax.

PSTrax_Fleetio_wideOverview

PSTrax has worked with Fleetio, a leading fleet maintenance and management platform, to develop an integration between PSTrax's Vehicle/Station module and Fleetio. This allows our shared customers to:

  • Create a Fleetio issue (similar to a work ticket) directly from a PSTrax vehicle alert, right as part of a normal truck check.
  • Send only the alerts they choose to Fleetio, so routine, non-fleet alerts stay in PSTrax.
  • Track each issue's progress—received, started, or completed—from a Fleet Dashboard inside PSTrax, without logging in to Fleetio.

This is not a separate module. It works within the Vehicle/Station module you already use, so the people running checks can flag a maintenance issue the moment they spot it, and the people managing the fleet receive it directly in Fleetio.

Pricing

The integration with Fleetio is offered at no additional cost to PSTrax customers using the Vehicle/Station module. Your organization must have its own Fleetio account.

How It Works

Once configured, creating a Fleetio issue is part of your normal alert workflow. When you create or edit a vehicle alert for a Fleetio-linked apparatus, you'll see a new "Send to Fleet Provider" checkbox. Check it and save, and PSTrax automatically creates a matching issue in Fleetio for that vehicle. The PSTrax alert receives an automatic comment confirming it's linked, and you can follow the issue's status anytime on the new Fleet Dashboard under Vehicles & Stations.

Vehicles are linked to Fleetio by VIN, which reliably identifies the same physical apparatus even when names or call signs change. The "Send to Fleet Provider" checkbox only appears for linked vehicles.

Connect your Fleetio account

To connect the two systems, PSTrax needs a Fleetio API key and your account token. You generate these in Fleetio, then send them to PSTrax.

👉Generating an API key requires full Fleetio admin access. Many PSTrax users have this themselves; if you don't, ask someone on your fleet team to complete these steps.

  1. In Fleetio, open your Account Settings.
  2. Go to Manage API Keys.
  3. Click Add API Key. Select the most recent API key version listed, and give it a descriptive label so it's easy to recognize later—for example, "[Your Department] PSTrax Integration."
  4. After the key is created, you'll have both an API token and an account token. Send both values to PSTrax so we can finish enabling the connection.

 

Setup happens once per department: connect your Fleetio account to PSTrax (using a Fleetio API key and account token), then link your vehicles by VIN. If you're a Fleetio customer, please contact us to set up this integration.