Managing PPE alerts

Summary

Alerts in the PPE module allow users to report gear issues during inspections. Once submitted, PPE administrators can review and manage alerts by updating statuses, logging repair events, and closing alerts—all while maintaining a full history of the gear from purchase to retirement.

Instructions

Users can set alerts during PPE inspections, which notify the appropriate personnel via email or text. PPE administrators can then manage the alerts through the PPE tab in the alerts panel or by visiting the Open Alerts page under PPE.

Managing a PPE Alert

Navigate to PPE → Alerts or select the gear alert from the Alerts panel.
Click Add Comment to:
- Leave a note or status update.
- Attach files (e.g., photos, invoices).
- Send an updated notification to alert recipients.
- Add additional recipients if necessary.
- Click Save to post the comment.

Changing the Gear Status

Click the More button on the alert.
Select Change Status and choose from:
- Out of Service
- Out for Repair
Add notes (optional) and click Save to update the gear's status.

Logging a Repair Event

After the gear is repaired, click More → Log Event.
Select Repair as the event type.
Input:
- Date of repair
- Cost of repair
- Notes about the issue
- Attach supporting files (e.g., work order or vendor invoice)
Click Log Event.

Returning Gear to Service

Click More → Change Status again.
Update the gear to In Service and click Save.

Closing the Alert

Click Add Comment or Edit on the alert.
Change the Alert Status to Closed.
Enter a closing comment (e.g., “Issue resolved. Gear is back in service.”).
Notify the user or original recipient and click Save.

Archived alerts are removed from the home screen but remain fully accessible through the gear’s Details page. All activity—including alerts, status changes, repairs, and comments—remains visible as part of the gear's complete history.

For help managing PPE alerts, reach out to help@pstrax.com.